Mac Offline Agent Deployment

You can install the Agent in offline mode. The Agent is installed but not registered. An ObserveIT service (RegOffline) is responsible for checking the Application server periodically.

Deploying the Agent in Offline Mode

ObserveIT Application Server must be unavailable when you execute the script.

You can run the command locally or push the Agent remotely using JAMF or other mass deployment tools.

(For more information about deploying with JAMF or VMware Airwatch, see Mac Agent Mass Deployment using JAMFor Mac Agent Mass Deployment using VMware AirWatch.)

To execute and run the command locally:

sudo ./observeit-agent-OSX-7.9.1.33.run -- -i -s 10.2.8.15 -m

For example:

sudo /Library/IT/agent/oitcons -check

Detected platform: PASS

ProductName: Mac OS X

ProductVersion: 10.15.4

BuildVersion: 19E287

Check for com.it.pkg.agent package: PASS

package-id: com.it.pkg.agent

version: 7.9.1.33

volume: /

location: Library/IT

install-time: Tue May 05 10:44:36 GMT+3 2020

Check for OIT services status: PASS

com.it.RegOffline , (PID=85122), Status=0

When script is finished make sure that only one ObserveIT service (RegOffline) is running:

Preparing a Golden Image

If you want to prepare a golden image, you must complete the deployment offline (Mac Offline Agent Deployment).

Then you can shutdown and prepare your golden image. The Agent will register itself when the Application server is available. This will occur within 5 minutes.

To check an installed Agent's registration and health status, run the command:

sudo /Library/IT/agent/oitcons -check

For example:

The results should look like this:

sudo /Library/IT/agent/oitcons -check

Detected platform: PASS

ProductName: Mac OS X

ProductVersion: 10.15.4

BuildVersion: 19E287

Check for com.it.pkg.agent package: PASS

package-id: com.it.pkg.agent

version: 7.9.1.33

volume: /

location: Library/IT

install-time: Tue May 05 11:04:32 GMT+3 2020

Check for OIT services status: PASS

com.it.config , (On Demand), Status=0

com.it.Chunksserver , (On Demand), Status=0

com.it.FSE_Offline , (On Demand), Status=0

com.it.HM_Collector , (On Demand), Status=0

com.it.server , (On Demand), Status=0

com.it.Accessibility_check , (On Demand), Status=0

com.it.Offline_Service , (PID=86229), Status=255

com.it.MDserver , (On Demand), Status=0

com.it.Alerts_Service , (PID=86225), Status=255

com.it.Mailsserver , (On Demand), Status=0

com.it.HM , (PID=86226), Status=255

com.it.FSE , (PID=86228), Status=0

com.it.HB_Service , (On Demand), Status=0

com.it.FSESENDER , (PID=86227), Status=255

Checking for registration by remote app server: PASS

HostURL: http://10.2.8.15:4884/ObserveITapplicationServer

WebConsoleURL: https://SUP10W12-2:443/ObserveIT

Check the web console to verify that the Agent is working.

Related Topic:

Mac Agent Deployment Overview