Configuring ITM On-Prem (ObserveIT) to Use TLS for Securing Traffic

The Transport Layer Security (TLS) encryption protocol can be used to secure traffic between the client machine and the server running the ITM On-Prem Web Console, and between the ITM On-Prem (ObserveIT) Agents and the ITM On-Prem (ObserveIT) Application Server.

The TLS protocol ensures privacy between communicating applications and their users on the Internet. When a server and client communicate, TLS ensures that no third party may eavesdrop or tamper with any message. TLS is the successor to the Secure Sockets Layer (SSL).

The following steps are required to configure ITM On-Prem (ObserveIT) to work with TLS 1.2:

  1. Enable the SQL Server to support TLS 1.1/1.2. For instructions on how to use the TLS protocol version 1.2 to connect to a server that is running SQL Server 2014 or SQL Server 2012, refer to the hotfix described at https://support.microsoft.com/en-us/kb/3052404.

  2. Enable the Web Console to support TLS 1.1/1.2 by installing .NET Framework 4.7.2.