Enabling Tracing on Windows Agents

You can use the trace files to troubleshoot the issues on Windows Agents. For details about enabling tracing, see Enabling Tracing on ITM On-Prem (ObserveIT) Components.

To enable tracing on Windows Agents:

  1. Locate this folder: C:\Program Files\ObserveIT\ObserveITAgent\bin
  2. In the rcdcl.exe.config file, locate this string:

    <system.diagnostics>

    <switches>

    <add name="General" value="1" />

  3. Change value="1" to value="3" or "4" depending on the required trace error level.

    • level 1: includes only error conditions (default configuration setting)

    • level 2: includes all warning conditions, including error messages

    • level 3: includes informational messages, including error and warning messages

    • level 4: includes debug-level messages, including error, warning and info messages

  4. Save the file.

  5. Restart the Agent by logging off and then logging back on to the user session.

  6. Locate the trace file under: C:\Program Files\ObserveIT\ObserveITAgent\Trace

    If you installed the Agent in a different path, change the name of the folder.

  7. Copy the resulting textual trace files and send with as much information about your system as possible to Support.

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