Installation Guide

This installation guide describes all the steps required to install ITM On-Prem (ObserveIT) on your computers.

In Production environments, it is recommended that you use the ITM On-Prem (ObserveIT) custom installation (see ITM On-Prem (ObserveIT) Custom Installation) for a clean install and for upgrading existing versions. Using the ObserveIT.Installer.exe file that is part of the installation package is not recommended.

The topics include:

• System Requirements for ITM On-Prem (ObserveIT) Components describes the system requirements for installing the ITM On-Prem (ObserveIT) components.

• Supported Platforms describes the supported platforms on which you can install the ITM On-Prem (ObserveIT) Agent.

• Domain and Firewall Considerations for ITM On-Prem (ObserveIT) Installations describes the requirements for installations in which ITM On-Prem (ObserveIT) components belong to a domain, and the firewall considerations.

• Network Sizing Guidelines describes the considerations for network traffic size calculations.

• Obtaining a Commercial License describes the ITM On-Prem (ObserveIT) software editions and how to obtain and activate an ITM On-Prem (ObserveIT) license.

• Custom Installation describes the prerequisites for performing a custom installation of the ITM On-Prem (ObserveIT) server-side components, and provides a link to more detailed information.

• Installing the Website Categorization Module describes how to install the ITM On-Prem (ObserveIT) Website Categorization module which automatically detects categories of Websites that end users are browsing.

• Configuring Traffic Security describes the mechanisms for securing traffic between the ITM On-Prem (ObserveIT) Agent and the Application Server, and between the Application Server and the Database Server.

• Deploying the Server-Side Components describes how to configure the deployment options for the ITM On-Prem (ObserveIT) server-side components.

• Windows Agent Deployment describes how to manually install an ITM On-Prem(ObserveIT) Agent on a Windows-based server using the default and custom installation method.

• Windows Agent Deployment Methods describes the deployment methods for installing Windows Agents, other than manually.

• Unix/Linux Agent Deployment describes the prerequisites, and methods for deploying Unix/Linux Agents.

• Mac Agent Deployment Overview describes the prerequisites, and methods for deploying Agents on Mac systems.

• Installing the Updater for Windows Agent Auto Upgrade describes how to install the Updater component the first time you use Agent Auto Upgrade. Agent Auto Upgrade lets you upgrade Agents directly from the ITM On-Prem Web Console.

• Upgrading ITM On-Prem (ObserveIT) describes the prerequisites, and methods for upgrading Windows, Unix/Linux, and Mac Agents.

• Uninstalling ITM On-Prem (ObserveIT) describes how to remove the ITM On-Prem (ObserveIT) Server-side components and the ITM On-Prem (ObserveIT) Agents from the computers on which they were installed.

• Troubleshooting the ITM On-Prem (ObserveIT) Components describes how to troubleshoot the ITM On-Prem (ObserveIT) components to resolve any issues that may arise during installation and configuration of ObserveIT.