Mac Agent Interactive Deployment

Interactive deployment lets you deploy ITM On-Prem (ObserveIT) Agents to a Mac OS endpoint using the ITM On-Prem (ObserveIT) Installer .

Performing an Interactive Deployment

This procedure describes how to perform an interactive deployment, using the ITM On-Prem (ObserveIT) Installer .

Prerequisites for Interactive Deployment

You need the observeit-agent-OSX-<version>.dmg located in the ITM On-Prem(ObserveIT) Mac Agen installation directory folder. This file includes the package file observeit-agent-OSX-<version>.pkg.

From version 7.12.0, before deploying, you must download the JWT script file with authentication details. This script file is downloaded from the Web Console, Configuration > Settings > Service Settings. (See Configuring Service Settings.)

For more information about file structure, see Mac Agent Files.

To complete the deployment you need to know the following:

  • Your password

  • Server name or URL

  • Server registration password (if required)

  • Server policy name

Installation Interactive Mode

  1. Double-click the .dmg file to mount it. Open the mounted ObserveIT OSX agent and then open the remote folder.

  2. Run the observeit-agent-OSX-<version>.pkg package file.

    The ITM On-Prem (ObserveIT) Installer opens.

  3. Click Continue.

  4. The ITM On-Prem (ObserveIT) Installer asks you for the Installation location.

    Click Install to perform a standard installation on the disk “macintosh HD”.

  5. The ITM On-Prem (ObserveIT) Installer asks you for the Password. Enter your password and click Install Software.

  6. The ITM On-Prem (ObserveIT) Installer asks you for the Server name or URL. Enter the ITM On-Prem (ObserveIT) Application Server hostname or IP address.

    If the Agent is connected to the ITM On-Prem (ObserveIT) Application Server over SSL, first deploy the SSL certificate, and then in the registration address enter the Fully Qualified Domain Name (FQDN) in the format: https://FQDN:PORT/observeitapplicationserver (the default port for SSL is 443).

  7. The ITM On-Prem (ObserveIT) Installer asks you for the Server registration password (optional). Click OK to skip or enter the Server registration password if required.

  8. The ITM On-Prem (ObserveIT) Installer asks you for the Server policy name. Click OK to use the default macOS policy or enter the relevant Policy ID and click OK.

  9. The ITM On-Prem (ObserveIT) Installer asks you for the JWT file that you downloaded. (See Configuring Service Settings.)

  10. If you want to enable the proxy server, select Y when prompted to Enable Proxy. Complete the following fields:

    • Proxy server hostname/IP

    • Proxy Port (0 to 65535)

    • Set User Credentials (Y/N)

      • If User Credentials = Y, then Proxy User and Proxy Password are required.

    • Proxy Domain (Optional)

  11. The ITM On-Prem (ObserveIT) Installer runs.

  12. To configure Mac security and privacy options so the ITM On-Prem (ObserveIT) Agent can access data, see Mac Agent Security and Privacy Settings.