Mac Offline Agent Deployment
You can install the Agent in offline mode. The Agent is installed but not registered. An ITM On-Prem (ObserveIT) service (RegOffline) is responsible for checking the Application server periodically.
Deploying the Agent in Offline Mode
ITM On-Prem (ObserveIT) Application Server must be unavailable when you execute the script.
You can run the command locally or push the Agent remotely using JAMF or other mass deployment tools.
(For more information about deploying with JAMF or VMware Airwatch, see Profile Configuration Filesor Mac Agent Mass Deployment using VMware Workspace ONE.)
To execute and run the command locally:
sudo ./observeit-agent-OSX-7.9.1.33.run -- -i -s 10.2.8.15 -m
For example:
sudo /Library/IT/agent/oitcons -check
Detected platform: PASS
ProductName: Mac OS X
ProductVersion: 10.15.4
BuildVersion: 19E287
Check for com.it.pkg.agent package: PASS
package-id: com.it.pkg.agent
version: 7.9.1.33
volume: /
location: Library/IT
install-time: Tue May 05 10:44:36 GMT+3 2020
Check for OIT services status: PASS
com.it.RegOffline , (PID=85122), Status=0
When script is finished make sure that only one ITM On-Prem (ObserveIT) service (RegOffline) is running:
Preparing a Golden Image
If you want to prepare a golden image, you must complete the deployment offline (Mac Offline Agent Deployment).
Then you can shutdown and prepare your golden image. The Agent will register itself when the Application server is available. This will occur within 5 minutes.
To check an installed Agent's registration and health status, run the command:
sudo /Library/IT/agent/oitcons -check
For example:
The results should look like this:
sudo /Library/IT/agent/oitcons -check
Detected platform: PASS
ProductName: Mac OS X
ProductVersion: 10.15.4
BuildVersion: 19E287
Check for com.it.pkg.agent package: PASS
package-id: com.it.pkg.agent
version: 7.9.1.33
volume: /
location: Library/IT
install-time: Tue May 05 11:04:32 GMT+3 2020
Check for OIT services status: PASS
com.it.config , (On Demand), Status=0
com.it.Chunksserver , (On Demand), Status=0
com.it.FSE_Offline , (On Demand), Status=0
com.it.HM_Collector , (On Demand), Status=0
com.it.server , (On Demand), Status=0
com.it.Accessibility_check , (On Demand), Status=0
com.it.Offline_Service , (PID=86229), Status=255
com.it.MDserver , (On Demand), Status=0
com.it.Alerts_Service , (PID=86225), Status=255
com.it.Mailsserver , (On Demand), Status=0
com.it.HM , (PID=86226), Status=255
com.it.FSE , (PID=86228), Status=0
com.it.HB_Service , (On Demand), Status=0
com.it.FSESENDER , (PID=86227), Status=255
Checking for registration by remote app server: PASS
HostURL: http://10.2.8.15:4884/ObserveITapplicationServer
WebConsoleURL: https://SUP10W12-2:443/ObserveIT
Check the web console to verify that the Agent is working.
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