Firewall System Prerequisites

If there is a firewall blocking network traffic, open the following ports. Same rules apply for the local Windows Firewall, based on the computer’s role in the deployment.

Source Destination Protocol Port Direction Notes
ITM On-Prem Agent (ObserveIT Agent) machines ITM On-Prem (ObserveIT) Application Servers TCP 443 One-way Encrypted Agent traffic
ObserveIT administrator workstation ITM On-Prem Web Console TCP 443 One-way Encrypted Web Console access
ITM On-Prem (ObserveIT) Application Servers ITM On-Prem Web Console SQL server TCP 1433 One-way Database access for ObserveIT components
ITM On-Prem (ObserveIT) Application Servers ITM On-Prem (ObserveIT) Application Servers TCP 445 One-way ObserveIT Hot Storage access
ITM On-Prem (ObserveIT) Application Servers ITM On-Prem (ObserveIT) Application Servers TCP 445 One-way ObserveIT Warm Storage access
ITM On-Prem (ObserveIT) Application Servers ITM On-Prem (ObserveIT) Application Server load balancer TCP 443 One-way Screenshot Storage Optimizer task access
ITM On-Prem (ObserveIT) Application Servers ITM On-Prem Web Console File server hosting ObserveIT Warm Storage TCP 445 One-way ObserveIT Warm Storage access
ITM On-Prem Web Console ITM On-Prem (ObserveIT) Application Servers TCP 443 One-way ITM On-Prem (ObserveIT) Application component health check
ITM On-Prem (ObserveIT) Application Servers ObserveIT Web Categorization module TCP 8000 One-way ITM On-Prem (ObserveIT) Application Server access to the Web Categorization module
ObserveIT Web Categorization module https://nsv10.netstar-inc.com/

https://dss.netstar-inc.com/

gcftelemetry.netstar-inc.com (for Telemetry)

TCP 443 One-way ObserveIT Web Categorization module update access service
Screenshot Optimizer ITM On-Prem (ObserveIT) Application Servers TCP 443 One-way HTTPS API Service to get to Tasks from the SQL Server
Screenshot Optimizer ITM On-Prem Web Console TCP 443 Screenshot Optimizer HTTPS API Service to get Tasks from the SQL Server
Screenshot Optimizer WARM/HOT TCP 445 Screenshot Optimizer File system access in order to copy data from Hot to Warm
Updater ITM On-Prem (ObserveIT) Application Servers TCP 443 One-way  

Related Topic:

System Installation Prerequisites