Receiving Alert Notifications by Email

Alert notification policies enable ObserveIT administrators to define the email notifications that will be created when an alert is generated. These policies define to whom and how often emails will be sent in the event of an alert. By using configurable policies for alert notifications, they can be easily edited (for example, by changing the email address) and applied to multiple alert rules. Every alert rule is associated with a single notification policy.

Notification policies are available for selection in the Alert/Linux Prevent Rule Details area of the Create Alert/Linux Prevent Rule page. See Defining Rule Details.

When defining an alert notification policy (see Defining Notification Policies for Alerts), administrators can specify when and how often recipients will receive the email notification, by selecting one of the following options:

  • Email on every alert (default frequency).

  • Send digest email no more than once every X minutes.

  • Send a daily digest email at a fixed time every day (for example, 08:00 AM).

The following examples show the email notification that users might receive when an alert is generated.

Note the following:

  • The severity of the alert is indicated by a colored bar on the left (Dark Red=Critical, Red=High, Orange=Medium, Gray=Low).

  • Clicking the View Details button opens the maximized view of the alert in slideshow mode with the alert's details expanded.

  • Clicking the Watch Video button launches the video player for this session at the time stamp of this alert.

Example of Individual Alert Email

Example of Alert Digest Emails

There are two types of alert digest emails:

  • Daily Alert Digest email is sent at the designated time every 24 hours even if no alerts were generated in the prior 24 hours. If no alerts occurred, the subject remains the same (showing "0 alerts") and the body will contain only, "No alerts generated in the past 24 hours."

  • Alert Digest email is sent every x minutes if new alerts were recently generated. The Alert Digest email is sent only when at least one alert was generated since the last digest was sent and the specified number of minutes passed since the last digest email.