System Services

In the System Services portal (located at the top of the Admin Dashboard), you can view information about the following system services to verify whether they are working properly:

  • Notification Service: impacts whether there are archives, event emails, and scheduled reports

  • Health Monitoring Service: impacts whether system health statuses are reported, and whether the data displayed in the Admin Dashboard is updated

  • Rule Engine Service: impacts whether alert rules are created

From the System Services portal, you can drill down to investigate related system events in order to identify the causes and respond accordingly.

Services that are OK (normal/active) are marked by . Services with errors are marked by .

To drill down to events related to the system services

  1. In the System Services portal, click a service icon: Notification Service , Health Monitoring , or AlertRule Engine .

    The System Events page opens, displaying all the related system events that occurred on the particular system service. (The most recent event appears at the top of the list.)

  2. Expand an event to view more details.

  3. Assess the problem and perform the required corrective action. (For example, if the service is not working properly, then you need to restart the service.)

For further details about system events and event types (and some possible causes and solutions), see Viewing System Events and Event Types.

See Also